Frequently Asked Questions (FAQs)

How do I register on the site and receive daily offers?

To register, simply visit our website and fill out the registration form. During registration, be sure to specify your preferred product categories. We will use this information to send you tailored daily offers directly to your email.

How can I place an order?

Due to the rapid turnover of our inventory, we encourage you to act quickly once you find a product you're interested in. Please visit the product detail page and fill out 'Ask Questin' form to initiate your order. Once we receive your form, one of our sales executives will contact you to provide assistance. Alternatively, you can directly reach out to our sales team at sales@Closeoutrader.com for immediate support.

Is there a minimum order quantity?

Yes, each lot has a minimum order quantity requirement. Details are available under each product description on our website.

Are all offers displayed online?

Not all our offers are displayed online. To ensure you receive daily updates on inventory that aligns with your interests, please register on our site and let us know you are interested in receiving daily offers. You can also contact us directly at Sales@closeoutrader.com to request detail.

What is the order processing time?

Orders are processed and verified with our strategic partner's warehouse to ensure inventory availability. This process typically takes 24 to 48 hours. You will receive a final confirmation via email or phone, which will include the total cost of your order.

What happens if the items I want are out of stock?

Our inventory turns over quickly, and sometimes items may not be available immediately. If this occurs, our staff will inform you of the next available date for the items and offer the option to place a back order. Back orders are filled in the order they are received once the items are back in stock.

Do I need a resale license to buy from Closeoutrader.com?

You do not need Sellers’s permit to buy from us but a sales tax may apply unless we have a copy of your seller’s permit. A resale license (same as a sales tax id, wholesale, resellers or reseller) is the same as a seller’s permit, sales tax certification, wholesale license. (For domestic customer only) Resale license is not required for International customers.

 Are all your product offers 100% Authentic?

 Absolutely, all stock is 100% genuine. All merchandise offered for sale by Closeoutrader.com is 100% authentic designer liquidations, closeouts, and or overstocks. Each and every offer we have for sale comes from a direct channel of distribution that can be backed up by supporting documents and or paperwork to prove the items authenticity.

Do you ship internationally?

Yes, we offer international shipping to customers worldwide. We encourage you to register on our website and request daily offers tailored to your proferred product categories. Once you receive these offers, you can contact our sales executives for more details. This approach is the best way to reserve the inventory you are interested in purchasing and to ensure its availability. We also assistance with international shipping through our strategic shipping partners in the US.

Do you send samples?

Sample availability varies by vendor; some may provide samples, while others may not. We encourage you to contact your sales executive to inquire about the availability of samples. In cases where samples are not available, you have the option to purchase a small quantity to evaluate the merchandise. Please be aware that due to the fast turnover of our inventory, it's possible that items may sell out by the time a sample reaches you. This is a common occurrence in the liquidation industry. To manage this effectively, please discuss your concerns with your sales executive, who can suggest the best approach for your needs.

How can I check my order?

After placing your order, either online or through a sales executive, you will receive detailed progress updates from your sales executive. You can reach out to your sales executive at any time via phone or email for assistance. They will guide you through each step of the process, from order confirmation to the pickup of your merchandise.

How to receive shipping quote?

Shipping costs are based on the delivery location and the weight or quantity of goods being shipped. You will receive detail shipping information after checkout your orders. If you prefer to arrange your own shipping, we will assist you to provide all necessary information for your shipping company. We can also introduce you to carriers who can provide you competitive rates for your shipment.

What do I do if items come in damaged or different from website description?

We stand behind the merchandise we sell and take full responsibility. If customer received items are damaged or different from online description, customer has right to file a dispute within 5 business days from the receipt of the inventory. All customer require to provide detail photos, videos and requested document as proof of evidence for any damages items. Once we have all required information from customer, we will investigate the issue and provide you solution for the matter. We will assist you every step of the way until you are satisfied.

 What is Shelf Pulls condition?

Products that were previously on the shelf in a retail store but were never sold. Shelf pulls are considered excess inventory from store shelves. They may have multiple price tags/stickers on the packaging or they have been display models showing use. Typically considered undamaged, shelf pulls merchandise will require little work in appearance prior to reselling.

 What is Customer return condition?

Merchandise that has been purchased at retail level and then returned to the original store for various reasons. Some returns are defective, broken or simply returned for no apparent reason at all. A customer might return merchandise because it was bought in haste or by impulse. In this scenario if the original packaging is not intact or missing a component the retailer will deem it salvage. Defective or broken merchandise is a tricky area: often products can be repaired if you have the skill required. You should expect a percentage of damaged and/or irreparable items when purchasing customer returns. Every pallet and truckload will vary in defects and damages.

 What is New overstock condition?

Items that have never been merchandised for sale in a retail store. Such items are typically 100% retail-ready and in new condition. Packaging and item tend to be in good condition with no excessive signs of handling. No additional retail/discount or warehouse labels/tags on the items.

What is pre-pack or case-pack?

pre-determined color, style, and size ratio, based upon the original way the merchandise was received by our warehouse.

What are irregulars?

Irregulars (or irregular goods) are generally new products that are being discarded or liquidated as a result of improper or defective manufacturing. They can also be called imperfect goods.

What is a "cut label" garment?

Manufacturers that make high profile brands are sometimes required to remove the brand label entirely before selling the garment to closeout buyer. A second label with size and washing instructions will remain on the garment. These types of items are clearly identified as "cut label" under product description and are mostly first quality unless noted.

Why do some brand labels have a line marked through them?

The line that sometimes appears on certain labels is the manufacturers way of designating the item as a closeout. It also is intended to prevent a retail customer from returning the item for full retail price to the store where it was originally sold. If items that we sell have line marked on brand label will be clearly indicated under product description.

For all other inquires and concerns, please feel free to contact us at sales@closeoutrader.com